Terms of Service

Privacy Policy

We are committed to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy. Eco Laundry will not sell its database of customer details or details about customers to a third party. 

All the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! We respect the right of users to remain anonymous and will endeavor not to knowingly disclose user identities.

 

Secure Credit Card Payments

All credit card payments are processed securely through the eWay Payment Gateway. Payment by credit card is the fastest way to receive your order as there is no clearance delays. We do not store any credit card information on our servers.

 

Delivery Policy

All goods are shipped within 5 business days of payment and usually take between 3-9 business days to arrive at nominated destination. Eco Laundry only delivers products to destinations within Australia. Products are delivered via contracted third party courier services.

 

Returned merchandise and Refund policy

Risk Free Home Trial:  Eco Laundry offers a 30 day, risk-free trial from the date of your order.  For returns / exchanges, please email This email address is being protected from spambots. You need JavaScript enabled to view it.  and a service member will contact you to issue an RMA# (Return Merchandise Authorization Number Form) and provide return address details. 

NOTE: Cost of return is not covered by Eco Laundry and must be paid for by the returning customer.

  • You must return your product and all its original parts in its original packaging and in good order. The issued RMA# form must also returned with the goods which will be used to identify the customer and a credit will be processed.

If you have any questions about your return or exchange, please make sure to ask us when you call to get your RMA#. Thank you!

 

Warranty & Returns

Your Eco Laundry is warranted to be free from all defects in material and workmanship in normal household use for a period of one (1) year from the date of purchase.

The warranty is granted only to the original purchaser and members of his or her immediate household. The warranty is subject to the following provisions: any damages or malfunctions caused by negligence, abuse, or use not in accordance with the Owner’s Manual are not covered by this warranty. Likewise, any defects or damages caused by unauthorized service or the use of other than genuine Eco Laundry parts are not covered.

Eco Laundry will, at its option, repair or replace a defective unit or part(s) that are covered by this warranty. As a matter of warranty policy, Eco Laundry will not refund the customer's purchase price. To activate your warranty, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. 

To obtain warranty service, you must return the defective Eco Laundry unit or the defective parts along with proof of purchase to Eco Laundry. All transportation charges on parts, or units, submitted under this warranty shall be borne by purchaser. Unless this warranty is expressly renewed or extended by Eco Laundry, any repaired or replaced part of unit shall be warranted to the original purchaser only for the length of the unexpired portion of the original warranty.