All the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! We respect the right of users to remain anonymous and will endeavor not to knowingly disclose user identities.
Secure Credit Card Payments
All credit card payments are processed securely through the eWay Payment Gateway. Payment by credit card is the fastest way to receive your order as there is no clearance delays. We do not store any credit card information on our servers.
All goods are shipped within 5 business days of payment and usually take between 3-9 business days to arrive at nominated destination. Eco Laundry only delivers products to destinations within Australia. Products are delivered via contracted third party courier services.
Returned merchandise and Refund policy
NOTE: Cost of return is not covered by Eco Laundry and must be paid for by the returning customer.
- You must return your product and all its original parts in its original packaging and in good order. The issued RMA# form must also returned with the goods which will be used to identify the customer and a credit will be processed.
If you have any questions about your return or exchange, please make sure to ask us when you call to get your RMA#. Thank you!
Warranty & Returns
Your Eco Laundry is warranted to be free from all defects in material and workmanship in normal household use for a period of one (1) year from the date of purchase.
The warranty is granted only to the original purchaser and members of his or her immediate household. The warranty is subject to the following provisions: any damages or malfunctions caused by negligence, abuse, or use not in accordance with the Owner’s Manual are not covered by this warranty. Likewise, any defects or damages caused by unauthorized service or the use of other than genuine Eco Laundry parts are not covered.
To obtain warranty service, you must return the defective Eco Laundry unit or the defective parts along with proof of purchase to Eco Laundry. All transportation charges on parts, or units, submitted under this warranty shall be borne by purchaser. Unless this warranty is expressly renewed or extended by Eco Laundry, any repaired or replaced part of unit shall be warranted to the original purchaser only for the length of the unexpired portion of the original warranty.